Welcome to Bureau of Immigration Online Services
Manage your immigration needs in one convenient dashboard
How can we help you?
Find quick answers to common questions about applications, payments, appointments, and BI e-Services transactions.
Important:
Please double-check all information before submitting your application.
Incorrect details may result in delays or cancellation.
- You may cancel an active application in your user dashboard. If online payment is involved, you may only cancel before payment is made.
- Avoid using a non-standard or outdated Internet browser like Internet Explorer. For best results, use Google Chrome or Mozilla Firefox with JavaScript enabled. This issue can also be caused by a faulty Internet connection.
- The Bureau of Immigration reserves the right to cancel an appointment due to unforeseen circumstances (e.g., calamity, local holiday). An email will be sent with instructions to rebook.
- You will not be allowed to enter the office. Please arrive early to avoid inconveniencing yourself and other clients.
- Check the inbox of your registered email address.
- All online payments paid for our services are non-refundable.
- Direct Line: (+632) 8524-3769
- Trunk Line: (+632) 8465-2400
- Email Address: xinfo@immigration.gov.ph
- Direct Line: (+632) 8527-3254
- Alternate Line: (+632) 5309-7662
- Email Address: eservices@immigration.gov.ph