Setting Panel

Welcome to Bureau of Immigration Online Services

Manage your immigration needs in one convenient dashboard

All Systems Operational
HELP US SERVE YOU BETTER!

This Client Satisfaction Measurement (CSM) tracks the customer experience with government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Accomplishment of this form is voluntary and any personal information shared will remain confidential.

Personal & Transaction

Assessment

SERVICE QUALITY DIMENSIONS (SQD)
All questions required
(1)
Strongly
Disagree		 (2)
Disagree		 (3)
Neither Agree
nor Disagree		 (4)
Agree		 (5)
Strongly
Agree		 (N/A)
Not
Applicable
I am satisfied with the service that I availed. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A
I spent a reasonable amount of time for my transaction. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A
The office followed the transaction's requirements and steps based on the information provided. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A
The steps (Including payment) I needed to do for my transaction were easy and simple. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A
I easily found information about my transaction from the office or its website. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A
I paid a reasonable amount of fees for my transaction. (If service was free, mark the 'N/A' column) Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A
I feel the office was fair to everyone or "WALANG PALAKASAN", during my transaction. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A
I was treated courteously by the staff, and (if asked for help) the staff was helpful. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A
I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A
SUGGESTION ON HOW WE CAN IMPROVE OUR SERVICE (Optional)
Layout Settings
Sidebar Position
Header
Footer
Account Settings
Notifications
Show Online
Status
2 Steps Verification
General Settings
Location
Save Histry
Auto Updates
© Version | Bureau of Immigration, Republic of the Philippines